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Accessibility statement for the Create Fares Data Service

This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.

This page only contains information about the Create Fares Data Service, available at

Using this service

This service is run by the Department for Transport. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  1. change colours, contrast levels and fonts
  2. zoom in up to 300% without the text spilling off the screen
  3. get from the start of the service to the end using just a keyboard
  4. get from the start of the service to the end using speech recognition software
  5. listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

Some of the language and concepts used throughout this service are aimed at users within the transport industry.

Some documents are in PDF format and are not accessible.

Feedback and contact information

If you have difficulty using this service, contact us.

Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this service. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

Find out how to contact us.

Technical information about this website’s accessibility

The Department for Transport is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 20 October 2020. It was last reviewed on 20 October 2020.

This website was last tested on 7 October 2020. The test was carried out by the Digital Accessibility Centre.

DAC AA certification

Help and Support

If you are having problems, please contact the Create Fares Data Service via this link: Contact us